FAQ

We value your Privacy

We value your privacy. We do not sell, rent or loan any identifiable information (including e-mail address, phone number, etc.) regarding our customers to anybody. We will not solicit you by phone or mail. Any information you provide us with will be used responsibly, is held with the utmost care and security, and will not be used in ways to which you have not consented.
 
About Products
1.About packing
Most of Gandhanra are generally packed in carton + bubble wrap to ensure safe transportation.
2. About size
Please refer to "size" section in each product for more details.
3.Do you accept customized condition?
Yes,some products have customized condition is welcomed.
For details, please refer to the product details page.
4.About the Material
Gandhanra's artworks are made of environmentally friendly and harmless materials, Please refer to "Material" section in each product for more details.
 
About Price and Payment
1.About the price
Please refer to "price" section in each product for more details.
2.The discount policy
We offer 5% discount if the total is above USD$100. If more than USD$300,having 10% discount. and more than USD$500, having 15% discount(not include delivery cost,tax and VAT).
3.Our payment and bank remittance information.
We accept the Credit Cards, PayPal, Bank Transfer and Western Union payment.
For details, please refer to the product details page.
4.About payment time
We accept online instant payments by Credit Cards & Paypal. General Payment must be made within 3 days of order. If there is any reason to delay payment, please communicate with us first. Thank you.  
 
About Order
1.About the order process
We make that place the order from us is as secure and simple as possible. You could make order from our web site online.
 At first, Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).
 And then, after you place the order, we will check soon and then send the invoice include the shipping cost to you within 24 hours.( If There are not any email from us within 24 hours since you get the order number, there must be some problem incurred during the process of submitting your order. Please get in touch with us soon, thank you.)
 Third, after you receive the invoice, please pay soon and tell us the information so that we could check your pay and send the parcel to you in time, and then we will tell you the tracking number which you could check online.
 2.What is the minimum order quantity?
Most of the products have not minimum order quantity requested.
For details, please refer to the product details page.
 
About Shipping
1.Shipping methods
We will ship by international express packages EMS/FedEx/SF EXPRESS/YANWEN/YUN EXPRESS, that depending on the price and the area you live in.
2.Could we have any discount of postage?
Yes, of course. We are the VIP customer of most international express companies, we can have preferential cheaper price of the shipping. For example, EMS give us 40% discount from the post office of the total compare with the general customer.
3.How many days it takes?
General it takes 5-8 working days to all the world by FedEx, and 5-10 working days by EMS (except Russia), and 10-15 working days by standard shipping.
4.How to calculated does the postage?
Postage is calculated in accordance with the weight, so buy more and save more. For example, the EMS express charge is almost the same price for 1 or 5 items with the package. The heavier the parcel, the cheaper the shipping cost per KG.
5.About the delivery time
After you place an order, we will check your order first and then send the invoice to you within 24 hours. So that after you pay, and we will send it to you within 1-3 working day.
For details, please refer to the product details page
6.Tell me the shipping cost before order
The shipping costs depend on the weight, delivery way(EMS, FedEx,standard shipping)  and destination country. So it is difficult for us to declare an exact shipping fee before you place an order. And you could choose the shipping company you like and we will also check all the express and suggest the most suitable way for you. If you are not satisfied with our shipping fee, you also can choose to cancel your order.Your kindly understaning will be highly appreciated.
7.About the Local taxes and import duties
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
8.How to get tax less or free upon import ?
 Any import charges or fees are the buyer's responsibility. In order to ensure you receive your order tax less or free upon import, we will declare it as a "GIFT" or "SAMPLE" with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the "Notes" when you complete order.
 
About Returns & Terms
We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.  
1.How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.
First: If the item is defective, please notify us within 3 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
2.Return or cancellation policy
In order to provide more convenient customer services, we accept returns and order cancellation within 24hours.
You can contact with service@gandhanra.art at first or directly check more detail on our return policy.
 3.Track-Your-Order
Above all, thanks for placing order on our website www.gandhanra.art. Your satisfaction will be our greatest source of motivation.
We set the page to let you find corresponding express company's tracking method fleetly and hope it can help you complete the order tracking inquiry.
It means that we have shipped out your order when you receiving the tracking number. You can check the status of your package throughout the following express checking boxes promptly on the tracking order page. Any questions, please contact us freely!
 
PS: Sometimes express delays on updating the information on their website. So please be patient and check it some time later. Your understanding will be highly appreciated, thank you!